A bad start to the day

After a restful holiday weekend I rise at 4.00am and drive 3 hours from Manchester to Bristol Airport, my intention to catch a connecting flight from Bristol to Amsterdam and then on to Toronto.
Why? Because that’s a good financial decision, saving me over 300 pounds on the normal ticket price.
I arrive in Bristol to find that the flight to Amsterdam has been canceled and there are no further flights today.
I take my customer service hat off to Caroline on the Servisair desk who, after spending 2 hours struggling with a lone PC terminal that will not work and 80 irate passengers, manages to keep her calm and deal with us all pleasantly – even the rude ignorant pigs who cause a scene with their loudmouth threats.
I am now sat in Terminal 4 at Heathrow Airport, having been taxi-ed, courtesy of KLM, to London to catch a direct British Airways flight to Toronto – I should arrive about 90 minutes later than expected – still a very long day.
Watching the behaviour of both passengers and ground staff has been an education this morning.
For now, I have just enjoyed a salmon platter and a glass of champagne – my treat from me to me.
All we have to do now is arrive (with luggage) in Toronto……


Published by

Chris Barrow

Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.