“That which we do not own, is our greatest asset” – Isadore Sharp (Founder and Chairman of Four Seasons Hotels Group)
People are not an overhead on your P&L, they are an asset on your balance sheet. If you want to make customer service your competitive advantage – it begins with a self-actualised team.
Click here to view our latest infographic of how this can work in a dental practice
Published by
Chris Barrow
Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.
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