I’m predicting the extinction of the land line in 21st Century communication.
Imagine dental team members with individual iPhones and iPads who can take calls direct and handle any enquiries.
New patient calls to TCO’s.
Appointment enquiries to a concierge team.
Other questions to those who are best placed to answer.
No phones at the front desk – ever. No PC’s – just tablets and cloud-based management systems.
Timescale?
Less than 5 years – possibly less than 3.
Published by
Chris Barrow
Chris Barrow has been active as a consultant, trainer and coach to the UK dental profession for over 20 years. As a writer, his blog enjoys a strong following and he is a regular contributor to the dental press. Naturally direct, assertive and determined, he has the ability to reach conclusions quickly, as well as the sharp reflexes and lightness of touch to innovate, change tack and push boundaries. In 2014 he appeared as a “castaway” in the first season of the popular reality TV show “The Island with Bear Grylls”. His main professional focus is as Coach Barrow, providing coaching and mentorship to independent dentistry.
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