There’s a risk in confessing to an audience “I worry sometimes that, when I talk about marketing, I sound like a scratched record”. The risk, of course, being that a certain demographic of listeners won’t understand what I’m on about. For those of us old enough, the idiom relates to what happens when the stylus
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It has been said that there is no such thing as time management (we all have 24 hours a day) and, therefore, there is only priority management. If we work too many hours and don’t get to see our family, it’s because we have prioritised work first. If we never get to the end of
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I’m frequently contacted by people who have products and services of relevance to my clients. For over 20+ years I have maintained a policy that I do not accept introducers fees or commissions – I simply broadcast and comment on good ideas. I’m grounded this morning, at home looking after Annie, whose curious incident of
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I was recently looking through one of my client’s average daily production figures and the change we have seen over the last 2 years. He is the Principal of a small family-owned practice in a rural area, providing a range of private treatment options – a membership plan and fee per item treatment as required.
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This evening I’ll be in York, speaking at a North Yorkshire LDC meeting on the subject of “Delivering clinical care and customer service in a 21st Century environment.” Ian Gordon tells me that sign-ups have been good and, although one can never predict, it may be a full room later today. Many of my clients
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My client Aarti Kohli is the Principal of three practices in Hampshire and shared with me an unusual experience last week, which I can best illustrate by simply showing you a screenshot from the Facebook Business Page of her practice. So, at Winklebury Dental Practice (Aarti’s practice) a straight question from a prospective patient is
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I’m here for my quarterly meeting with Adec (that’s the dental practice and not the manufacturer). The practice is 30 years old and has 13 chairs, plus a beauty and fitness business, as well as a special focus on children’s dentistry. Today I’ll be facilitating meetings with each of the customer service and treatment co-ordination
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On disruption The unconfirmed news from last week’s British Orthodontic Society annual conference that 2/3rds of the members had failed with their NHS tenders, if true, will have a hugely disruptive effect on the whole British dental market – the ripples spread beyond the world of braces. At my Extreme Business workshops this week, we
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